FAQ

A channel is a line of business.  A Channel can be a Marketplace, an ecomm site, social media, or a Brick and Motor store.

Examples of a marketplaces are Amazon, eBay, Shop.com etc.

Examples of e-comm site are websites where your customer can shop for your product or service.  The e-comm site is typically built on technology platforms such as Demandware, Magento, Woo commerce, Shopify etc.

Examples of Social media channel are sites where purchase transactions and feedback are initiated.  are Facebook, Pintrest, Instagram etc

It’s very easy to add a new Marketplace in myFiO OMS.

As a first step you need to create an account in the Marketplace where you wish to to sell your products and services.  Once your account is setup and verified you are ready to link your Marketplace with myFiO OMS.

Go to the User profile tab -> Click on Settings option -> Select Market Place Accounts tab

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Click the Marketplace you want to link and fill in the fields requested.  The example below is for eBay.  Once the linking process is complete you are Integrated and your business process will now also be Automated.

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Yes, you can disable a Marketplace. By disabling a Marketplace, you would not acknowledge any new order and make no new inventory updates to that Marketplace.

Note that disabling a Marketplace will not remove its definition from your store. It will only make the Marketplace disappear from the list of your sales channels.

To disable a channel, follow the below steps:

Go to User Profile tab -> Select Settings

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Click on Marketplace Accounts tab -> Choose Marketplace accounts and Click on gear icon to disable your Channel accounts

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Yes, you need to have an account with Marketplaces and ensure you comply with their terms and conditions to sell your products or services on them. You can only like an approved Marketplace account with myFiO OMS.

Please buy an account and subscribe to myFiO OMS and then you need to export your data from Amazon and then import the files to myFiO OMS. We can even help you with the same. For more details contact support@groupfio.com

Virtual Product is a product which has several selectable features, each of which resolves to an actual product. A virtual product cannot be added to a shopping cart or order. If a product is defined as a variant, services such as those for calculating product pricing will look to the parent product.

Variant product lets you offer a set of variations on a product, with control over prices, stock, image and more for each variation. They can be used for a product like a shirt, where you can offer a large, medium and small and in different colors.

A stock keeping unit (SKU) is a store’s or catalog’s product and service identification code, often portrayed as a machine-readable bar code that helps the item to be tracked for inventory. A stock keeping unit (SKU) does not need to be assigned to physical products in inventory.

Master SKU is a unique value you give to your product to configure & hold inventory in warehouse

Follow the below steps to setup Master SKU:

Go to Products Section,

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Click on the “Add Product” button to proceed on the add product page

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Listing SKU is a unique value assigned to your product listing on a marketplace. If you sell a product in multiple listings on a marketplace, you will have more than one listing SKU for a product for that marketplace.

Setting up listing SKU is much easier and flexible with our OMS.

Go to Listing Section and click on Create Listing

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Select Marketplace for Amazon listings

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Fill in the respective mandatory fields and create a listing for the product in the marketplace

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You can list SKU to marketplaces as described below

Go to Listings Section -> Select gear icon under the Action column

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Select on gear icon,  it will list out the number of option to edit, publish or unpublish the listing products on the marketplace.

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Yes. We have a centralized inventory module. Single inventory distributed across all the channels. Based on the profitability and sales happening in the channels you can define in your own way.

Managing Inventory is a critical aspect when it comes to keeping the centralized inventory in tangent with the warehouse scenario.

The stock adjustments that occur are real time and reflect on the OMS instantaneously. There are multiple background processes that run periodically to keep the inventory updated and current. The updates about the inventory reflect not just on the master stock list, but also on the Channels.

As a retailer you get the upper-hand when it comes to determining the price for your products. You get the ease and freedom of updating different prices on different channels based on the profitability you enjoy in each channel.

By Order sync we mean to update the OMS with the orders that have been booked under the different channels on the seller’s panel. For e.g.: If 10 of your products (in this case, let’s assume 10 different orders) are bought on Ebay, the Order Sync process will update all these 10 orders on to the OMS. The system is designed in such a way scheduler to run in the given interval of time

Click on ‘Sync Order’ on the ‘Manage Order’ page and see the list of channels from where you want to sync the order. Click on the channel you prefer to do the order sync and see the orders download on to your list of Orders.

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The myFiO OMS seamlessly integrates and processes orders and the required inventory to fulfil and ship the orders. The application checks and blocks inventory for the fulfilment and shipment of orders.

It also checks for the availability of the item in the warehouse, and indicates if the order can be fulfilled or not. In the event of an order item being unavailable or out-of-stock, the system indicates the need for the replenishment of inventory.

We provide three types of shipping options.

  • Marketplace – On line channel provided shipping options
  • myFiO OMS – Choose and add your preferred carrier from the list of available carrier from our extreme list of carriers.
  • Your own shipping process

Yes, you can. Our Support team will help you to proceed further. Please contact support@groupfio.com

Yes, you can use your own format for generating shipping labels.

Yes, we have.

Pick and pack is a straightforward approach to filling customer orders that utilizes a minimum number of steps in order to expedite the order fulfillment process. Essentially, this strategy calls for receiving a customer order at the warehouse level, selecting or picking the items required to fill the order, and immediately packing those items and scheduling the shipment.

Yes, if have a warehouse with inventory then you can use.

Enjoy the Dropship feature on myFiO OMS. Dropship is an order fulfillment method which allows the retailer to not keep a stock of the product he wishes to sell, instead ship the product directly from the supplier or a third party who holds the stock. The merchant or retailer does not have to handle the stock.

The OMS has features which notify the supplier or third party who holds the stock, when the item is ordered. This gives the retailer/merchant greater flexibility, allowing him to save on capital locked- up in inventory.

We have an integrated vendor portal configured using which you can use Dropship option.

The retailer can use the Purchase life –cycle in the myFiO OMS to fulfil orders which are short of inventory. Use features like ‘Purchase order creation’, ‘Approval’ and ‘Receive inventory’ on the OMS.

The OMS has a robust architecture when it comes replenishing inventory, giving the retailer complete control over the stock that needs to be held.

Manage your Account Receivables and Account Payables on the myFiO OMS with absolute ease. The Finance feature on the OMS gives you the best insights about the profitability of the channel and products apart from educating you on the volume and the current scale of your business.

Decentralizing warehouses solves issues like delay in delivery and aids faster transportation. However, linking these warehouses and identifying stock in the different warehouses to ensure the order is processed and shipped within the TAT is a challenge, which myFiO OMS aces with a lot of grace!

Now, lower transportation costs, enhance customer experience and complete delivery on orders Just – in- time. This means increased profitability.

myFiO OMS made easy your sales analysis using our integrated dashboards.

Following are the few of the reports which will help you to robust your sales.

  • Analysis by Store
  • Sales Order Amount Chart
  • Sales by Product Store
  • Open Back Orders
  • SKU Performance